Incident Response Policy

Detection and reporting

Anyone — staff, customer or researcher — can report a suspected incident to Gideon@aduanaglobaltrade.com. Internally, suspected incidents must be reported immediately rather than investigated informally.

Response steps

• Triage: confirm whether an incident has occurred and assess severity.
• Contain: revoke affected credentials, restrict access and stop ongoing exposure.
• Investigate: establish what data, systems and people are affected.
• Remediate: correct the underlying cause and restore normal service.
• Review: record the incident and the corrective actions taken.

Notification

Where an incident affects personal data, we notify affected customers and, where required, the relevant supervisory authority without undue delay, together with the facts known at that time and the steps we are taking.